Technical Support Specialist

MedTech Solutions; Overland Park (KS); In loco; USD 39.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mentor program

Benefits package

Growth opportunities

Descrizione del lavoro

MedTech Solutions, based in Overland Park, KS, is hiring a Technical Support Specialist to drive First Call Resolution and leverage Zendesk to translate support activity into sales outcomes.

You will manage a $39,000–$63,000 tier quota, own post-sale check-ins, and tailor outreach to improve response rates, while collaborating with stakeholders at all levels in a fast-paced engineering shop.

Competenze

• Fluent in Twilio Flex and able to leverage it to drive outcomes.
• Excellent written and verbal communication.
• Ability to present ideas to stakeholders at all levels.
• High attention to detail and accuracy.

Mansioni

• Write follow-ups that get answered, not the ones that get ignored.
• Carry a $39,000 - $63,000-tier quota and the playbook to hit it.
• Own the post-sale check-in that turns clients into references.
• Segment audiences and personalize outreach to lift response rates.
• Tune the ad creative until the sales marketing cost-per-lead drops.

Conoscenze

Twilio Flex

Strong communication

Stakeholder presentation

Detail-oriented

Strumenti

Zendesk

Descrizione del lavoro

Step into a Technical Support Specialist position where First Call Resolution and Zendesk translate directly into pipeline and bottom-line results. What you're signing up for is $39,000 - $63,000, a contract cadence, sales marketing ownership, and a MedTech Solutions team that rewards nerve.

Key Responsibilities

• Write follow-ups that get answered, not the ones that get ignored
• Carry a $39,000 - $63,000-tier quota and the playbook to hit it
• Own the post-sale check-in that turns clients into references
• Segment audiences and personalize outreach to lift response rates
• Tune the ad creative until the sales marketing cost-per-lead drops

What You'll Bring

• Fluency in Twilio Flex earned the hard way, not just from a tutorial
• A learner's pace that keeps up with shifting requirements
• Comfortable presenting ideas to stakeholders at every level
• An eye for the fun-loving detail that separates fine from finished

MedTech Solutions is a clarity-seeking engineering shop in Overland Park, KS where Empathy and First Call Resolution are treated as the same discipline. The feedback-hungry pace here is real, but so is the permission to log off and recover.

Get $39,000 - $63,000, get a mentor, get benefits, and get the freedom to grow your Cold Calling without anyone watching the clock.

This posting reflects an open need we are working to close this quarter.