Customer Support Specialist

Energy Innovation Corp; Grand Junction (CO); On-site; USD 46,000 - 67,000; Full time

Job summary

MedTech Solutions in Grand Junction, CO is seeking a Customer Support Specialist to drive service quality and customer engagement using CRM tools and Freshdesk. You will identify opportunities across CO, manage live chat support, and collaborate with teams to turn feedback into measurable improvements.

The role offers a salary range of $46,000 to $67,000 with mentorship and benefits, and a culture that values ownership and results.

Qualifications

• Prioritization and Freshdesk grounding.
• Comfortable presenting ideas to stakeholders.
• Fluency across CRM software and Freshdesk.

Responsibilities

• Identify and pursue new business opportunities throughout CO.
• Hands-on ownership of social media calendars and community engagement.
• Open doors in Grand Junction, CO that a junior title alone can't.
• Frame the high-trust ROI a Grand Junction CFO can defend internally.
• Conduct market research to uncover trends shaping the sales marketing space.
• Build territory plans that maximize coverage across Grand Junction, CO.
• Turn churned sales marketing logos into win-back targets with a plan.

Skills

Prioritization

Live Chat Support

CRM Software

Tools

Freshdesk

CRM Software

Job description

Ready to build campaigns that convert? Our Customer Support Specialist role offers a $46,000 - $67,000 salary and uncapped earning potential. Bring Prioritization and Live Chat Support; we'll bring $46,000 - $67,000, a strong team, and the ownership that turns experience into impact.

Key Responsibilities

• Identify and pursue new business opportunities throughout CO
• Hands-on ownership of social media calendars and community engagement
• Open doors in Grand Junction, CO that a junior title alone can't
• Frame the high-trust ROI a Grand Junction, CO CFO can defend internally
• Conduct market research to uncover trends shaping the sales marketing space
• Build territory plans that maximize coverage across Grand Junction, CO
• Turn churned sales marketing logos into win-back targets with a plan

What You'll Bring

• The integrity to flag your own mistakes first
• Solid Freshdesk grounding, plus Prioritization you can pick up on the fly
• Comfortable presenting ideas to stakeholders at every level
• Fluency across CRM Software and Freshdesk, with strong opinions on both
• The judgment to say no to good ideas at the wrong time

For over 1 years, MedTech Solutions has built scrappy-but-steady solutions that help teams in Grand Junction, CO get more done. Feedback flows in every direction, so good ideas reach the table no matter who voices them.

What sits behind the $46,000 - $67,000 offer is a MedTech Solutions culture built on real mentorship, generous benefits, and schedules that bend toward family.

Pulled forward to the top of the queue today, so your timing is good.

Ready to put your CRM Software to work somewhere it actually matters?