Customer Support Specialist

Energy Innovation Corp; Las Cruces (NM); On-site; USD 57,000 - 84,000; Full time

Job summary

ByteWorks in Las Cruces, NM is seeking a Customer Support Specialist focused on process improvement and omnichannel support. Expect a $57,000 - $84,000 annual package with a culture of autonomy and team-driven growth.

The role rewards 4+ years of empathy with collaborative problem-solving and growth opportunities. You will mentor junior reps, run experiments on messaging, and convert leads across Las Cruces, NM while aligning marketing promises with sales execution.

Qualifications

• 3+ years of experience with real outcomes in sales/marketing projects.
• Familiarity with Twilio Flex and related tools or frameworks.
• Strong networking and customer success capabilities.

Responsibilities

• Report on attribution and channel ROI to inform the budget cycle.
• Mentor junior reps on outreach cadence and objection handling.
• Run experiments on sales marketing messaging and keep only what converts.
• Turn cold sales marketing leads into signed deals across Las Cruces, NM.
• Close the gap between what marketing promises and sales delivers.
• Feed sales the Empathy signals that indicate a buyer is ready now.
• Draft cold-outreach copy that survives a mid-level buyer's inbox.

Skills

Empathy

Autonomy

Teamwork

Adaptability

Curiosity

Learning agility

Tools

Twilio Flex

Job description

Step into a Customer Support Specialist position where Process Improvement and Omnichannel Support translate directly into pipeline and bottom-line results. With $57,000 - $84,000 on the table, this mid-level role rewards 4 years of Empathy with autonomy and team-driven growth.

Key Responsibilities

• Report on attribution and channel ROI to inform the $57,000 - $84,000 budget cycle
• Mentor junior reps on outreach cadence and objection handling
• Run experiments on sales marketing messaging and keep only what converts
• Turn cold sales marketing leads into signed deals across Las Cruces, NM
• Close the gap between what marketing promises and sales delivers
• Feed sales the Empathy signals that say a buyer is ready now
• Draft the cold-outreach copy that survives a mid-level buyer's inbox

What You'll Bring

• A learner's pace that keeps up with shifting requirements
• Curiosity that outpaces your current job description
• Judgment seasoned by at least 3 years of real consequences
• Familiarity with Twilio Flex and related tools or frameworks
• Solid Networking grounding, plus Customer Success you can pick up on the fly
• Adaptability and resilience when facing shifting requirements
• 4 or more years steering sales marketing projects end to end

There's a reason sales marketing leaders keep calling ByteWorks: this documentation-first Las Cruces, NM team simply refuses to ship anything mediocre. The unwritten rule in Las Cruces is simple: leave the codebase kinder than you found it.

Combine $57,000 - $84,000 with growth, generous benefits, and a mentor, and you have the reason people stay at ByteWorks for years.

This listing is current and monitored daily by our talent team.