Tech Support & Growth Specialist (MedTech)

MedTech Solutions; Overland Park (KS); On-site; USD 39,000 - 63,000; Full time

Benefits offered by this job

Mentor program

Benefits package

Growth opportunities

Job summary

MedTech Solutions, based in Overland Park, KS, is hiring a Technical Support Specialist to drive First Call Resolution and leverage Zendesk to translate support activity into sales outcomes.

You will manage a $39,000–$63,000 tier quota, own post-sale check-ins, and tailor outreach to improve response rates, while collaborating with stakeholders at all levels in a fast-paced engineering shop.

Qualifications

• Fluent in Twilio Flex and able to leverage it to drive outcomes.
• Excellent written and verbal communication.
• Ability to present ideas to stakeholders at all levels.
• High attention to detail and accuracy.

Responsibilities

• Write follow-ups that get answered, not the ones that get ignored.
• Carry a $39,000 - $63,000-tier quota and the playbook to hit it.
• Own the post-sale check-in that turns clients into references.
• Segment audiences and personalize outreach to lift response rates.
• Tune the ad creative until the sales marketing cost-per-lead drops.

Skills

Twilio Flex

Strong communication

Stakeholder presentation

Detail-oriented

Tools

Zendesk

Job description

MedTech Solutions, based in Overland Park, KS, is hiring a Technical Support Specialist to drive First Call Resolution and leverage Zendesk to translate support activity into sales outcomes.

You will manage a $39,000–$63,000 tier quota, own post-sale check-ins, and tailor outreach to improve response rates, while collaborating with stakeholders at all levels in a fast-paced engineering shop.