Technical Support Specialist

Energy Innovation Corp; Laramie (WY); Hybrid; USD 56,000 - 83,000; Part time

Benefits offered by this job

Remote flexibility

Retirement matching

Coaching tailored to mid-level goals

Job summary

MedTech Solutions in Laramie, WY seeks a Technical Support Specialist to craft persuasive ad copy and emails, optimize funnel steps, and close mid-level sales opportunities. You will map buyer pain to the company pitch and demonstrate solid conflict resolution skills while using Talkdesk and Jira Service Management on the roadmap.

The role offers freelance/open hiring in Laramie with growth toward ownership of marketing initiatives.

Qualifications

• Clear written communication capable of handling forwarded emails.
• Ability to defend recommendations before skeptics.
• Portfolio demonstrates relevant work beyond resume.
• Discipline to complete the 20% that drives outcomes.
• Mid-level fluency in Talkdesk; Jira Service Management planned.

Responsibilities

• Write copy for ads, emails, and web pages that converts sales marketing traffic.
• Dig into Gorgias funnels and fix the step where buyers vanish.
• Read the room on every mid-level call and adjust the close.
• Map buyer pain to MedTech Solutions's pitch deck, slide by slide.
• Strong command of Conflict Resolution, with 4 of demand-generation experience.
• Test three subject lines, kill two, scale the winner.

Skills

Written communication

Defending recommendations

Portfolio speaks louder

Finish the boring 20%

Talkdesk familiarity

Jira Service Management on roadmap

Tools

Talkdesk

Jira Service Management

Job description

We opened this Technical Support Specialist role because MedTech Solutions's Laramie ambitions outgrew the team carrying them. The structure is built for growth: $56,000 - $83,000 now, sales marketing ownership soon, and a MedTech Solutions ladder that keeps adding rungs.

Key Responsibilities

• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Dig into Gorgias funnels and fix the step where buyers vanish
• Read the room on every mid-level call and adjust the close
• Map buyer pain to MedTech Solutions's pitch deck, slide by slide
• Strong command of Conflict Resolution, with 4 of demand-generation experience
• Test three subject lines, kill two, scale the winner

What You'll Bring

• Written communication clear enough to survive a forwarded email chain
• Comfort defending a recommendation in front of skeptics
• A portfolio that speaks louder than any line on your resume
• The discipline to finish the boring 20% that makes the rest matter
• Mid-level fluency in Talkdesk, with Jira Service Management on your roadmap

What began as two engineers and a whiteboard in Laramie is now MedTech Solutions, a relentlessly-kind team obsessed with getting Conflict Resolution right. Here, ownership means you're empowered to fix what's broken without waiting for permission.

Benefits

• $56,000 - $83,000
• remote flexibility
• retirement matching
• coaching tailored to your mid-level goals.

Hiring is open and ongoing for this freelance position in Laramie.