Technical Support Specialist

Egreenservices; Conway (AR); On-site; USD 62,000 - 89,000; Full time

Job summary

Business Excellence Partners in Conway, AR is seeking a mid-level Technical Support Specialist who can go beyond scripts. You will own regional activation, tailor pitches, and craft compelling one-pagers to engage buyers, with growth opportunities and flexible hours.

The role rewards $62,000 - $89,000 per year and requires strong Freshdesk knowledge, customer-service mindset, and exemplary communication skills. Conway, AR-based office with growth mentorship.

Qualifications

• Proven experience with Freshdesk and customer service workflows.
• Minimum 5 years of experience behind own estimates.
• Ability to present to mid-level leadership.
• Strong conflict resolution and data entry skills.
• Experience in inbound call handling.

Responsibilities

• Run point on trade shows and pop-ups throughout AR.
• Map buyer pain to Business Excellence Partners's pitch deck, slide by slide.
• Rewrite the one-pager until a Conway stranger gets it in ten seconds.
• Line up the entrepreneurial sponsorships that put Business Excellence Partners in front of buyers.
• Design landing pages and conversion funnels that turn traffic into customers.

Skills

Freshdesk

Customer Service

Inbound Call Handling

Conflict Resolution

Data Entry

Job description

A Technical Support Specialist who only follows the script will be bored at Business Excellence Partners; we want the one who rewrites it for AR. At its core, this is a mid-level Technical Support Specialist job in AR that rewards 4 years with $62,000 - $89,000 and room to run.

Key Responsibilities

• Run point on trade shows and pop-ups throughout AR
• Map buyer pain to Business Excellence Partners's pitch deck, slide by slide
• Rewrite the one-pager until a Conway stranger gets it in ten seconds
• Line up the entrepreneurial sponsorships that put Business Excellence Partners in front of buyers
• Design landing pages and conversion funnels that turn traffic into customers

What You'll Bring

• Real Freshdesk chops, plus the Customer Success curiosity to keep growing
• At least 5 years of standing behind your own estimates
• Demonstrated comfort presenting to mid-level leadership
• Hands-on command of Conflict Resolution, with Data Entry as a close second
• Strong working knowledge of Customer Service and Inbound Call Handling

Business Excellence Partners exists to solve hard sales marketing problems with a solutions-focused approach and a Conway, AR-rooted culture. We protect Fridays for learning, so spend them chasing Troubleshooting or Freshdesk, your call.

Beginning at $62,000 - $89,000, your growth is mentored, your benefits are full, and your hours flex to match life in Conway, AR.

Candidates are being contacted promptly as part of our active search.

We're hiring, and your application could be the one we've been waiting for.