Technical Support Specialist

Egreenservices; Greensboro (NC); Remote; USD 41,000 - 58,000; Full time

Job summary

Enterprise Products Partners in Greensboro, NC, or remote, is hiring a Technical Support Specialist to own outcomes with Freshdesk and deliver reliable customer support on a flexible schedule.

You will help keep forecasts meaningful, track pricing dynamics in NC, and build a Freshdesk-driven scoring model that the team believes in. A mentor, benefits, and growth opportunities accompany the role.

Qualifications

• 1+ years of Freshdesk experience.
• Willingness to relocate to Greensboro, NC, or work remotely.
• Strong time management and customer-facing skills.

Responsibilities

• Keep CRM forecasts accurate and meaningful.
• Monitor competitor pricing across NC.
• Develop an Freshdesk-driven scoring model the team trusts.
• Manage paid search, social, and email programs end to end.
• Automate outbound efforts using CS and Knowledge Base tools.

Tools

Freshdesk

Job description

Enterprise Products Partners wants a Technical Support Specialist who knows that the best Flexibility is the kind a buyer never notices working. Plainly put, Enterprise Products Partners wants 1 years of Freshdesk, will pay $41,000 - $58,000, and expects you to own the result.

Key Responsibilities

• Keep the CRM honest so forecasts at Enterprise Products Partners mean something
• Keep a finger on competitor pricing across NC
• Chase the sales marketing whitespace no rep in NC has worked
• Stand up a Freshdesk-driven scoring model the whole team believes
• Manage paid search, social, and email programs end to end
• Use Customer Success and Knowledge Base Management tools to automate and scale outbound efforts

What You'll Bring

• Willingness to relocate to Greensboro, NC, or to make remote work
• The patience to mentor without taking over the keyboard
• A Greensboro network, or the hustle to build one from scratch
• 1+ years that left you with strong instincts and few .

From our Greensboro, NC office, Enterprise Products Partners ships self-directed products used by companies large and small. The pace is energetic but humane, and we treat protecting your time off as part of the work.

For your 1 of Five9, expect $41,000 - $58,000, a mentor, a benefits package, and the room to grow on a flexible schedule.

Applications are flowing in for this sales marketing role, and we are reviewing each one promptly.