Customer Support Specialist

Business Excellence Partners; Stamford (CT); On-site; USD 88,000 - 118,000; Full time

Job summary

Business Excellence Partners in Stamford, CT is seeking a Customer Support Specialist who will leverage Net Promoter Score expertise to help drive deals to close. The role offers a salary range of $88,000 to $118,000 and a supportive team environment.

You will design landing pages, craft messaging for sales marketing buyers, and own the demo from screen-share to signature. The position expects on-site work in Stamford with mentorship and fast track into senior sales marketing roles.

Qualifications

• 5 years of Net Promoter Score experience.
• Willingness to relocate to Stamford, CT.
• Strong diplomacy to align stakeholders.
• Ability to own numbers that influence bookings.
• Curiosity and drive to sharpen sales marketing craft.

Responsibilities

• Design landing pages and conversion funnels that turn traffic into customers
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Chase the sales marketing whitespace no rep in CT has worked
• Carry the demo from screen-share to signature in one sitting
• Pitch, listen, adjust, and pitch again until the sales marketing deal landsMaintain accurate records in the CRM and forecast monthly bookings
• Coach the Customer Support Specialist team off discounting and onto value selling
• Qualify hard, so the mid-level team only chases real money

Skills

NPS experience

Job description

Selling isn't about pressure here; Business Excellence Partners's Customer Support Specialist earns trust in Stamford and lets the deal close itself. You'll bring 5 years of Net Promoter Score, and in return get $88,000 - $118,000, a supportive team, and the freedom to drive your own results.

Key Responsibilities

• Design landing pages and conversion funnels that turn traffic into customers
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Chase the sales marketing whitespace no rep in CT has worked
• Carry the demo from screen-share to signature in one sitting
• Pitch, listen, adjust, and pitch again until the sales marketing deal landsMaintain accurate records in the CRM and forecast monthly bookings
• Coach the Customer Support Specialist team off discounting and onto value selling
• Qualify hard, so the mid-level team only chases real money

What You'll Bring

• Working familiarity with freelance schedules and team norms at Business Excellence Partners
• Prior experience working on-site in Stamford, CT, or willingness to relocate
• The diplomacy to align stakeholders who don't agree yet
• Comfort owning a number that goes up or down because of you
• Curiosity and a continuous drive to sharpen your sales marketing craft

Business Excellence Partners is the slow-to-anger company sales marketing professionals across CT reach for when the cheap option finally breaks. The door to every manager at Business Excellence Partners is genuinely open, calendar permitting and politics aside.

Your 3 of experience earn you $88,000 - $118,000 here, alongside mentorship and a fast track into senior sales marketing roles.

The Stamford, CT office is bringing people on this season, and this is one of those roles.

Bring your Net Promoter Score, your questions, and your ambition; we'll bring the rest at Business Excellence Partners.