Technical Support Specialist

Filetwigbay; Springfield (OH); On-site; USD 74,000 - 98,000; Full time

Benefits offered by this job

Coaching program

Flexible work setup

Job summary

CloudTech Solutions in Springfield, OH is hiring a Technical Support Specialist to own critical sales-marketing initiatives and collaborate with the team. You will guide junior reps, identify process gaps, and advocate for a data-driven ROI with local market insight.

The role emphasizes careful, customer-centric outreach and conversion-focused strategies. The position offers coaching, a flexible setup, and a growth-oriented environment focused on Customer Journey Mapping.

Qualifications

• Bias toward asking the dumb question before the expensive mistake.
• Pattern recognition across many sales marketing engagements.
• Reliability that lets a manager stop checking in.
• Familiarity with the Springfield market and local sales marketing landscape.
• Around 6+ years of hands-on experience in a sales marketing role.
• Meticulous attention to detail across every deliverable.

Responsibilities

• Coach junior reps through their first human-first negotiation.
• Sniff out multitasking gaps leaking deals at handoff.
• Frame the empathy-led ROI a Springfield, OH CFO can defend internally.
• Design landing pages and conversion funnels that turn traffic into customers.
• Write follow-ups that get answered, not the ones that get ignored.
• Sharpen the Technical Support Specialist value prop for each vertical we touch.
• Draft the cold-outreach copy that survives a senior buyer's inbox.
• Steer CloudTech Solutions prospects from interest to invoice without friction.

Skills

Curiosity / asking questions first

Pattern recognition

Reliability

Local market knowledge

6+ years experience

Attention to detail

Job description

A Technical Support Specialist at CloudTech Solutions sees a flat quarter and asks what Prioritization the team forgot to use. Backed by 5 years of sales marketing experience, you'll own key initiatives, partner closely with the team, and earn $74,000 - $98,000.

Key Responsibilities

• Coach junior reps through their first human-first negotiation
• Sniff out the Multitasking gap that's leaking deals at handoff
• Frame the empathy-led ROI a Springfield, OH CFO can defend internally
• Design landing pages and conversion funnels that turn traffic into customers
• Write follow-ups that get answered, not the ones that get ignored
• Sharpen the Technical Support Specialist value prop for each vertical we touch
• Draft the cold-outreach copy that survives a senior buyer's inbox
• Steer CloudTech Solutions prospects from interest to invoice without friction

What You'll Bring

• A bias toward asking the dumb question before the expensive mistake
• Pattern recognition earned across many sales marketing engagements
• The reliability that lets a manager stop checking in
• Familiarity with the Springfield market and local sales marketing landscape
• Around 6+ years of hands-on experience in a sales marketing role
• Meticulous attention to detail across every deliverable

Three things define CloudTech Solutions: a Springfield address, an outcome-focused culture, and a near-religious devotion to Customer Journey Mapping. Inclusion isn't a poster on the Springfield, OH wall; it's who gets pulled into the room and heard.

We pay $74,000 - $98,000 and protect it with coaching, coverage, and a flexible setup so your Ticket Management grows without burning you out.

Fresh interview slots opened up this week for the Technical Support Specialist search.

Bring 6 of grit or a fresh perspective; either way, this Technical Support Specialist role wants you.