Customer Support Specialist

Energy Innovation Corp; Johnson City (TN); On-site; USD 75,000 - 108,000; Full time

Job summary

DigitalBridge in Johnson City, TN is seeking a Customer Support Specialist with 5+ years Freshdesk experience to own post-sale client relationships and drive growth.

You will coach peers on value selling, read the room on calls, and tailor outreach. Expect collaboration across sales and support teams in a fast-paced, ownership-driven culture. This role includes local market engagement and growth opportunities.

Qualifications

• 5+ years building trust the slow, unglamorous way.
• Practical Jira Service Management skills sharpened in a contract setting.
• Calm under the impact-driven chaos a senior role tends to generate.
• The self-awareness to know which problems are yours to solve.

Responsibilities

• Own the post-sale check-in that turns clients into references.
• Coach the Customer Support Specialist team off discounting and onto value selling.
• Read the room on every senior call and adjust the close.
• Walk the Johnson City, TN territory and know it better than the map.
• Pitch DigitalBridge's team-oriented offering to buyers who haven't heard of us yet.
• Brief the Customer Support Specialist team on what's working in this week's market.
• Create sales collateral, decks, and proposals that move prospects forward.
• Segment audiences and personalize outreach to lift response rates.

Skills

Freshdesk

Tools

Jira Service Management

Job description

Bring 5 years of Freshdesk experience to a Customer Support Specialist role that rewards initiative with real ownership. DigitalBridge frames it as a partnership — $75,000 - $108,000 for your 6 years, ownership of sales marketing work, and growth shared both ways.

Key Responsibilities

• Own the post-sale check-in that turns clients into references
• Coach the Customer Support Specialist team off discounting and onto value selling
• Read the room on every senior call and adjust the close
• Walk the Johnson City, TN territory and know it better than the map
• Pitch DigitalBridge's team-oriented offering to buyers who haven't heard of us yet
• Brief the Customer Support Specialist team on what's working in this week's market
• Create sales collateral, decks, and proposals that move prospects forward
• Segment audiences and personalize outreach to lift response rates

What You'll Bring

• 5+ years building trust the slow, unglamorous way
• Practical Jira Service Management skills sharpened in a contract setting
• Calm under the impact-driven chaos a senior role tends to generate
• The self-awareness to know which problems are yours to solve

The boldly-pragmatic culture at DigitalBridge is what keeps our Johnson City, TN team building remarkable things together. You'll find a flat structure where the best argument wins, regardless of title.

Start at $75,000 - $108,000 and watch the benefits, growth budget, and flexible scheduling do the heavy lifting on your work-life balance.

As recently as today, DigitalBridge reopened the doors on this one.