Technical Support Specialist II – Troubleshooter

Bluebeam; United States; On-site; USD 56,900 - 68,100; Full time

Benefits offered by this job

100% paid medical premiums for employees

Fully vested 401K from day one

Free access to LinkedIn Learning

Job summary

A leading software company in the United States is seeking a Technical Support Specialist, Tier 2. In this role, you will assist customers with technical inquiries, provide solutions, and maintain customer satisfaction. The ideal candidate will possess strong analytical and communication skills, with a background in technical support. This position offers a competitive salary and opportunities for professional development within a supportive culture.

Qualifications

• Minimum of 2 years in a technical support or equivalent role.
• Ability to resolve complex issues effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Act as a mid-level Tier 2 support specialist.
• Respond to customer inquiries via phone, chat, and email.
• Document customer interactions accurately.

Skills

Analytical skills

Troubleshooting

Customer service

Communication

Proficiency in Microsoft Windows

Education

A+ or Microsoft IT Certification

Tools

PDF software

AutoCAD

Revit

Job description

A leading software company in the United States is seeking a Technical Support Specialist, Tier 2. In this role, you will assist customers with technical inquiries, provide solutions, and maintain customer satisfaction. The ideal candidate will possess strong analytical and communication skills, with a background in technical support. This position offers a competitive salary and opportunities for professional development within a supportive culture.