Remote IT Support Specialist

Arsenault; Chicago (IL); Remote; USD 40,000 - 55,000; Full time

Job summary

A managed service provider is seeking a Technical Support Representative to provide remote technical support. The role focuses on troubleshooting network issues and delivering excellent customer service. Ideal candidates should have a high school diploma or equivalent experience, exceptional communication skills, and the ability to prioritize tasks effectively. Join a passionate team committed to helping clients navigate their technology challenges and ensure a secure and efficient IT environment.

Qualifications

• Minimum of high school diploma or GED or equivalent work experience.
• Proven experience in IT Technician or related position.
• Ability to read and interpret technical documentation.

Responsibilities

• Provide technical and network problem resolution to end-users.
• Deliver service and support to users via remote connection.
• Diagnose and resolve technical issues involving connectivity.

Skills

Outstanding organizational skills

Exceptional communication skills

Ability to adapt quickly

Self-motivated

Ability to prioritize tasks

Education

High School or GED

Tools

PSM Connectwise Help Desk

VOIP phone software

Ticketing systems

Job description

A managed service provider is seeking a Technical Support Representative to provide remote technical support. The role focuses on troubleshooting network issues and delivering excellent customer service. Ideal candidates should have a high school diploma or equivalent experience, exceptional communication skills, and the ability to prioritize tasks effectively. Join a passionate team committed to helping clients navigate their technology challenges and ensure a secure and efficient IT environment.