Desktop Support Pro II — End-User Tech Solutions

Freddie Mac; Dallas (TX); On-site; USD 59,000 - 89,000; Full time

Benefits offered by this job

Competitive compensation

Market-leading benefit programs

Job summary

A national housing finance company is seeking a Desktop Support Associate II to enhance user experience through technical support. The ideal candidate will have 1-3 years of experience in desktop support, possess strong analytical and problem-solving skills, and a commitment to customer satisfaction. Key responsibilities include troubleshooting end-user technology issues and managing risks associated with technology use. This full-time position offers a competitive salary ranging from $59,000 to $89,000.

Qualifications

• 1–3 years’ experience in Desktop Support.
• Ability to lift equipment 25–50 lbs.
• Proficient in various software and hardware.

Responsibilities

• Provide troubleshooting for end user technology.
• Engage with customers to enhance their experience.
• Manage potential technology risks.

Skills

Effective listening skills

Technical communication

Problem-solving

Customer-first mentality

Ability to multi-task

Analytical skills

Tools

Microsoft Office 365

ServiceNow

Windows 11

Cisco Jabber

Active Directory

Ping MFA

VMware

Job description

A national housing finance company is seeking a Desktop Support Associate II to enhance user experience through technical support. The ideal candidate will have 1-3 years of experience in desktop support, possess strong analytical and problem-solving skills, and a commitment to customer satisfaction. Key responsibilities include troubleshooting end-user technology issues and managing risks associated with technology use. This full-time position offers a competitive salary ranging from $59,000 to $89,000.