Systems Engineer II - Windows & AD Support Pro

EXOS; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading technology support company located in Indianapolis, Indiana is seeking a skilled individual for a customer support role. This position focuses on resolving Tier 1 and Tier 2 requests effectively while ensuring high levels of customer satisfaction. The ideal candidate must have over 5 years of desktop support experience, strong communication skills, and familiarity with Windows systems. The role also involves overseeing installations and troubleshooting issues related to hardware and software peripherals. 24/7 on-call participation is required.

Qualifications

• Minimum 5 years of Tier 2 desktop support experience.
• Proficient in Windows-based computer operations and troubleshooting.
• Familiar with helpdesk procedures and Microsoft Windows software.

Responsibilities

• Resolve Tier 1 and Tier 2 customer requests via phone and email.
• Promote customer satisfaction through effective communication.
• Oversee installation and support of systems at client sites.

Skills

Organizational skills

Verbal communication

Written communication

Tier 2 desktop support experience

Active Directory knowledge

Microsoft Office O365 Suite

Job description

A leading technology support company located in Indianapolis, Indiana is seeking a skilled individual for a customer support role. This position focuses on resolving Tier 1 and Tier 2 requests effectively while ensuring high levels of customer satisfaction. The ideal candidate must have over 5 years of desktop support experience, strong communication skills, and familiarity with Windows systems. The role also involves overseeing installations and troubleshooting issues related to hardware and software peripherals. 24/7 on-call participation is required.