IT Service Desk Specialist II — Advanced Support

Nanosoft Consulting Talent Page; Raleigh (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A consulting company for information technology is seeking a Service Desk Technician II to provide advanced technical support via phone, email, and tickets. The role requires excellent customer service skills, strong interpersonal abilities, and proficiency in troubleshooting various technology issues. Candidates should hold an associate degree in computer information technology and have 2-4 years of relevant experience. This position promotes customer relationships and works under general supervision while focusing on resolving technical problems for users.

Qualifications

• 2-4 years of related work experience or equivalent education and experience.
• Demonstrated sense of ownership, reliability, and urgency.
• Ability to establish proactive relationships with customers.

Responsibilities

• Provide advanced technical support via phone, email, and tickets.
• Research and analyze issues/problems, escalating as necessary.
• Promote a positive customer relationship.

Skills

Customer service orientation

Advanced troubleshooting skills

Effective communication skills

Education

Associate degree in computer information technology

Tools

ServiceNow

Microsoft Office Suite

Microsoft Windows 7 & 10

Job description

A consulting company for information technology is seeking a Service Desk Technician II to provide advanced technical support via phone, email, and tickets. The role requires excellent customer service skills, strong interpersonal abilities, and proficiency in troubleshooting various technology issues. Candidates should hold an associate degree in computer information technology and have 2-4 years of relevant experience. This position promotes customer relationships and works under general supervision while focusing on resolving technical problems for users.