Technical Support Specialist: Fast, Clear Help

Swyft Fiber; Ball (LA); On-site; USD 35,000 - 45,000; Full time

Job summary

A technology service provider is seeking a Technical Support Representative to provide efficient technical support and customer service. Candidates should have a High School Diploma and 2+ years of experience in diagnosing technical problems. The role requires strong communication, problem-solving skills, and a friendly demeanor. It's an entry-level position that involves maintaining customer satisfaction and ensuring effective communication throughout the resolution process. Full-time employment with opportunities to assist customers in need.

Qualifications

• 2+ years of related experience in diagnosing, troubleshooting, or repairing technology products preferred.
• Knowledge of broadband technology preferred.

Responsibilities

• Provide fast and efficient technical support to customers experiencing technical problems.
• Understand technology issues by asking questions and listening.
• Maintain customer satisfaction through friendly and helpful interaction.
• Document analysis of technical issues and keep records of interactions.

Skills

Excellent verbal and written communication

Excellent knowledge retention and recall

Strong problem-solving skills

Service orientation

Critical thinking

Education

High School Diploma or equivalent

Job description

A technology service provider is seeking a Technical Support Representative to provide efficient technical support and customer service. Candidates should have a High School Diploma and 2+ years of experience in diagnosing technical problems. The role requires strong communication, problem-solving skills, and a friendly demeanor. It's an entry-level position that involves maintaining customer satisfaction and ensuring effective communication throughout the resolution process. Full-time employment with opportunities to assist customers in need.