Advanced Tech Support & Customer Service Specialist

Emery Telcom; Wisconsin; On-site; USD 35,000 - 45,000; Full time

Job summary

A telecommunications company in Wisconsin is looking for a Customer Service and Advanced Trouble Shooting Representative. This full-time role requires strong communication and technical skills to assist customers efficiently. Responsibilities include providing customer support, troubleshooting technical issues, and working alongside technicians. Ideal candidates should have experience in customer service and be eager to help clients maximize their use of services. The position offers a supportive work environment with opportunities for professional growth.

Qualifications

• Excellent communication skills and the ability to educate customers.
• Comfortable working with various technology products.
• Ability to troubleshoot internet and technical issues.

Responsibilities

• Provide customer service and technical support for all customers.
• Assist in audits of internal billing and tracking systems.
• Dispatch and work with technicians on scheduling.

Skills

Customer service skills

Technical troubleshooting

Communication

Sales/upselling

Job description

A telecommunications company in Wisconsin is looking for a Customer Service and Advanced Trouble Shooting Representative. This full-time role requires strong communication and technical skills to assist customers efficiently. Responsibilities include providing customer support, troubleshooting technical issues, and working alongside technicians. Ideal candidates should have experience in customer service and be eager to help clients maximize their use of services. The position offers a supportive work environment with opportunities for professional growth.