Tech Support II: Client-Focused IT Solutions

JPMorganChase; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Tuition reimbursement

Mental health support

Job summary

A leading financial institution in Tampa is seeking a skilled Technology Support II to provide high-quality technical assistance via phone and email. The ideal candidate will manage client inquiries, ensure timely resolutions, and contribute to departmental projects. Candidates should possess strong communication and problem-solving skills. This full-time position offers a competitive salary and a comprehensive benefits package.

Qualifications

• Proven ability to deliver high-quality support via phone and email.
• Experience in managing client inquiries and resolving issues promptly.
• Strong organizational skills to manage case volumes and escalations.

Responsibilities

• Provide high-quality technical support via phone and email.
• Ensure accurate documentation and follow-ups on inquiries.
• Partner with leadership to resolve client issues and meet goals.

Skills

Technical support expertise

Client communication

Problem solving

Documentation skills

Tools

ServiceNow

Microsoft Office Suite

Job description

A leading financial institution in Tampa is seeking a skilled Technology Support II to provide high-quality technical assistance via phone and email. The ideal candidate will manage client inquiries, ensure timely resolutions, and contribute to departmental projects. Candidates should possess strong communication and problem-solving skills. This full-time position offers a competitive salary and a comprehensive benefits package.