Technical Support Expert (Hybrid, Remote Options)

Verizon; Irving (TX); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Hybrid work schedule

Competitive salary and benefits

Job summary

Verizon is seeking a Technical Expert for the Wireless Customer Care team. You will handle frontline technical calls from business customers, delivering world-class support, resolving complex issues, and driving high-value relationships.

The role blends in-office collaboration and remote work, with a strong focus on troubleshooting and enabling enterprise solutions. Qualified candidates will have aBachelor's degree or 1+ years of experience in customer service, and be willing to work flexible

Qualifications

• Bachelor's degree or 1+ years of work experience.
• Customer service and/or sales experience a plus.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Provide high-level customer service and resolution support to multiple business customer types.
• Perform advanced troubleshooting for hardware and software, diagnosing network and application issues.
• Explain setup and configuration of complex data and voice products.
• Maintain knowledge of products and network to position them as solutions.
• Drive ticket accuracy through deductive reasoning and tool utilization.
• Provide advanced technical support information to sales and support groups across channels.

Skills

Customer service

Technical troubleshooting

Problem solving

Communication

Education

Bachelor's degree

Tools

CRM software

Job description

Verizon is seeking a Technical Expert for the Wireless Customer Care team. You will handle frontline technical calls from business customers, delivering world-class support, resolving complex issues, and driving high-value relationships.

The role blends in-office collaboration and remote work, with a strong focus on troubleshooting and enabling enterprise solutions. Qualified candidates will have aBachelor's degree or 1+ years of experience in customer service, and be willing to work flexible