Enterprise Wireless Tech Support Pro

Verizon; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid holidays

Personal days

Tuition assistance

Job summary

Verizon is seeking a Technical Expert for the Wireless Customer Care (WCC) team. The role focuses on taking frontline technical calls from Verizon Wireless business customers, delivering world-class troubleshooting, and providing complex solutions with a focus on revenue retention and growth.

The position requires adaptability to a hybrid schedule with in-office attendance on Tue–Thu and remote work on Mon–Fri, totaling 40 hours per week.

Qualifications

• Bachelor's degree or 1+ year of work experience
• One year of customer service and/or sales experience
• Willingness to work a flexible schedule, including evenings and weekends
• One or more years of Tier 2 or Tier 3 technical support for business/enterprise customers
• Experience resolving high-stakes customer issues involving billing, technical Q&A, and complex product resolution via effective communication
• Technical Certifications: A+ and Network+ or similar credentials
• Experience with Enterprise Messaging, Private Networks, 5G/Fixed Wireless Access, IoT, Thingspace

Responsibilities

• Provide high level customer service and resolution support to multiple business customer types
• Perform advanced troubleshooting for hardware and software and diagnose network and application issues
• Explain how to set up and configure complex data and voice products
• Manage customer-facing systems effectively to support issues
• Maintain knowledge of products and network to position them as strategic solutions
• Advance trouble ticket accuracy using deductive reasoning and tools
• Share advanced technical information with sales and support teams across channels
• Contribute to change and innovation to create greater value for customers and shareholders

Skills

Customer service

Technical support

Networking

Communication

Problem solving

Education

Bachelor's degree

A+ Certification

Network+ Certification

Tools

CRM systems

Job description

Verizon is seeking a Technical Expert for the Wireless Customer Care (WCC) team. The role focuses on taking frontline technical calls from Verizon Wireless business customers, delivering world-class troubleshooting, and providing complex solutions with a focus on revenue retention and growth.

The position requires adaptability to a hybrid schedule with in-office attendance on Tue–Thu and remote work on Mon–Fri, totaling 40 hours per week.