Hybrid Tech Support Expert - Enterprise & IoT

Verizon; St. George (VT); Hybrid; USD 48,000 - 58,000; Full time

Job summary

Verizon Wireless Customer Care is seeking a Technical Expert to handle frontline technical calls from business customers, focusing on advanced troubleshooting and complex solutions. This role blends home and office work in a hybrid setup, with a starting salary and comprehensive benefits to support professional growth and personal life.

You will resolve technical and customer service inquiries, support enterprise products such as Enterprise Messaging, Private Networks, 5G, IoT, and Thingspace,

Qualifications

• Bachelor's degree or one or more years of work experience.
• One or more years of customer service and/or sales experience.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Providing a high level of customer service to business customers.
• Performing advanced troubleshooting for hardware and software, and diagnosing network and application issues.
• Providing detailed information on how to set up/configure complex data and voice products.
• Providing efficient customer support with the ability to use customer-facing systems.
• Maintaining knowledge of products, network, and positioning them as strategic solutions.
• Driving ticket accuracy through deductive reasoning and tool utilization.
• Providing advanced technical support information to sales and support groups.

Skills

Customer service

Sales experience

Flexible schedule

Education

Bachelor's degree or 1+ year experience

Job description

Verizon Wireless Customer Care is seeking a Technical Expert to handle frontline technical calls from business customers, focusing on advanced troubleshooting and complex solutions. This role blends home and office work in a hybrid setup, with a starting salary and comprehensive benefits to support professional growth and personal life.

You will resolve technical and customer service inquiries, support enterprise products such as Enterprise Messaging, Private Networks, 5G, IoT, and Thingspace,