Hybrid Technical Support Engineer — Enterprise Solutions

Cellco Partnership; Alpharetta (GA); Hybrid; USD 48,000 - 58,000; Full time

Job summary

Verizon's Wireless Customer Care team is seeking a Technical Expert to handle frontline support for business customers, delivering world-class service and advanced troubleshooting. This hybrid role requires in-office attendance on Tue–Thu and remote work on Mon and Fri, with a starting salary of $52,900.

You will resolve complex data and voice product issues, maintain up-to-date product knowledge, and support revenue retention and growth through proactive solutions and strong account

Qualifications

• Bachelor's degree or one or more years of work experience.
• One or more years of customer service and/or sales experience.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Providing a high level of customer service and resolution support to multiple business customer types.
• Performing advanced troubleshooting for hardware and software, and diagnosing both network and application issues.
• Providing detailed information on how to set up and configure complex data and voice products.
• Maintaining an in-depth level of knowledge of products, network, and the ability to position them as strategic solutions.
• Driving trouble ticket accuracy through deductive reasoning and tool utilization.
• Providing advanced technical support information to sales and support groups across all channels as appropriate.

Skills

Customer service

Technical troubleshooting

Sales experience

Communication

Education

Bachelor's degree or 1+ years work experience

Job description

Verizon's Wireless Customer Care team is seeking a Technical Expert to handle frontline support for business customers, delivering world-class service and advanced troubleshooting. This hybrid role requires in-office attendance on Tue–Thu and remote work on Mon and Fri, with a starting salary of $52,900.

You will resolve complex data and voice product issues, maintain up-to-date product knowledge, and support revenue retention and growth through proactive solutions and strong account