Hybrid Enterprise Technical Support Specialist

Verizon; Salt Lake City (UT); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

Verizon is seeking a Wireless Customer Care Technical Expert in a hybrid role requiring in-office attendance three days per week and remote work on others. You will handle frontline technical calls from business customers, delivering world‑class support, troubleshooting, and solutions that drive revenue retention and growth.

The team values problem solvers who excel at root-cause analysis, clear communication, and collaboration across teams.

Qualifications

• Bachelor's degree or 1+ years of work experience.
• 1+ years of customer service and/or sales experience.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Provide high level customer service and resolution support to business customers.
• Perform advanced troubleshooting for hardware, software, network and application issues.
• Explain setup and configuration of complex data and voice products.
• Support sales and support groups with advanced technical information.

Skills

Customer service

Problem solving

Technical troubleshooting

Communication

Education

Bachelor's degree

Tools

CRM systems

Diagnostics tools

Job description

Verizon is seeking a Wireless Customer Care Technical Expert in a hybrid role requiring in-office attendance three days per week and remote work on others. You will handle frontline technical calls from business customers, delivering world‑class support, troubleshooting, and solutions that drive revenue retention and growth.

The team values problem solvers who excel at root-cause analysis, clear communication, and collaboration across teams.