Hybrid Tech Expert — Enterprise Customer Care

Verizon; Cary (NC); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

Tuition assistance

Job summary

Verizon Wireless Customer Care is seeking a Technical Expert in a hybrid Cary, NC role. You will handle frontline technical calls from wireless business customers, perform advanced troubleshooting, and deliver world-class support to achieve revenue retention and growth.

This hybrid role requires in-office attendance on Tue, Wed, and Thu, with remote work options on Mon and Fri, and exposure to Enterprise Messaging, Private Networks, 5G/Fixed Wireless Access, IoT and Thingspace solutions.

Qualifications

• Bachelor's degree or one or more years of work experience.
• One or more years of customer service and/or sales experience.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Providing a high level of customer service and resolution support to multiple business customer types.
• Performing advanced troubleshooting for hardware and software, and diagnosing both network and application issues.
• Providing detailed information on how to set up/configure complex data and voice products.
• Providing efficient customer support with the ability to be proficient in customer-facing systems.
• Maintaining an in-depth level of knowledge of products, network, and the ability to position them as strategic solutions.
• Driving trouble ticket accuracy through deductive reasoning and tool utilization.
• Providing advanced technical support information to sales and support groups across all channels as appropriate.
• Creating and accepting change and innovation in your area of the business to create greater value for customers, shareholders, and peers.
• Leveraging skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions.

Skills

Customer service

Sales experience

Flexibility in schedule

Problem solving

Education

Bachelor's degree or 1+ year work experience

Tools

Enterprise Messaging

Private Networks

5G/Fixed Wireless Access

IoT

Thingspace

Job description

Verizon Wireless Customer Care is seeking a Technical Expert in a hybrid Cary, NC role. You will handle frontline technical calls from wireless business customers, perform advanced troubleshooting, and deliver world-class support to achieve revenue retention and growth.

This hybrid role requires in-office attendance on Tue, Wed, and Thu, with remote work options on Mon and Fri, and exposure to Enterprise Messaging, Private Networks, 5G/Fixed Wireless Access, IoT and Thingspace solutions.