Hybrid Tech Expert - Enterprise Customer Care

Verizon; Alpharetta (GA); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary + benefits

Job summary

Verizon Wireless Customer Care (WCC) seeks a Technical Expert in Alpharetta, GA, in a hybrid role with in-office days Tue–Thu and optional remote on Mon/Fri. You will take frontline technical calls from business customers, delivering world-class support to resolve complex issues and grow long-term relationships.

You’ll support Enterprise Messaging, Private Networks, 5G/Fixed Wireless, IoT and Thingspace, ensuring knowledge of products and networks to position them as strategic solutions.

Qualifications

• Bachelor's degree or 1+ year of work experience.
• 1+ year of customer service and/or sales experience.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Providing a high level of customer service and resolution support to multiple business customer types
• Performing advanced troubleshooting for hardware and software, and diagnosing both network and application issues.
• Providing detailed information on how to set up/configure complex data and voice products.
• Providing efficient customer support with the ability to be proficient in customer-facing systems.
• Maintaining an in-depth level of knowledge of products, network, and the ability to position them as strategic solutions.
• Driving trouble ticket accuracy through deductive reasoning and tool utilization.
• Providing advanced technical support information to sales and support groups across all channels as appropriate.
• Creating and accepting change and innovation in your area of the business to create greater value for customers, shareholders, and peers.
• Leveraging skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions.

Skills

Customer service

Education

Bachelor's degree or 1+ years experience

Job description

Verizon Wireless Customer Care (WCC) seeks a Technical Expert in Alpharetta, GA, in a hybrid role with in-office days Tue–Thu and optional remote on Mon/Fri. You will take frontline technical calls from business customers, delivering world-class support to resolve complex issues and grow long-term relationships.

You’ll support Enterprise Messaging, Private Networks, 5G/Fixed Wireless, IoT and Thingspace, ensuring knowledge of products and networks to position them as strategic solutions.