Technical Support Engineer — SQL & Customer Solutions

Relativity; Albuquerque (NM); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist in a Hybrid/Remote capacity to support a specific product area for a mix of technical and non-technical customers. The role involves diagnosing, troubleshooting, repairing, and debugging software and networked systems, with frequent phone and email interactions.

The candidate must be a U.S. citizen and obtain a Public Trust clearance for RelativityOne Government work.

Qualifications

• Minimum 1-2 years in customer support or tech support.
• Ability to understand client needs and set expectations.
• Experience handling client inquiries via phone and email.
• Strong troubleshooting skills for complex issues.
• Proficiency with SQL and Windows environments.

Responsibilities

• Use SQL tools to run basic queries and diagnose issues.
• Respond to client questions and work requests daily.
• Develop product knowledge and share with customers.
• Collaborate with senior team members to resolve incidents.
• Maintain accurate records in Salesforce for tickets and status.

Skills

Customer support

Client-focused

Primary client contact

Issue troubleshooting

SQL experience

Windows platform

Travel

Job description

Relativity is seeking a Technical Support Specialist in a Hybrid/Remote capacity to support a specific product area for a mix of technical and non-technical customers. The role involves diagnosing, troubleshooting, repairing, and debugging software and networked systems, with frequent phone and email interactions.

The candidate must be a U.S. citizen and obtain a Public Trust clearance for RelativityOne Government work.