Hybrid Tech Support Engineer — SQL & Systems

Relativity; West Virginia; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide product-focused technical support to a mix of technical and non-technical customers. The role involves diagnosing, troubleshooting, repairing, and debugging complex software and networked systems, with frequent phone and email interactions.

The position requires U.S. citizenship and Public Trust clearance, and reports to the Manager of Customer Support.

Qualifications

• Customer support experience required.
• SQL and Windows platform experience expected.
• Travel 10% of the time as stated in the posting.

Responsibilities

• Use SQL applications and tools to run basic SQL queries.
• Respond to client questions, problems, and work requests daily.
• Develop expertise in Relativity products and services and share knowledge with customers.
• Partner with senior team members to troubleshoot and resolve incidents.
• Maintain accurate records of activities in Salesforce and follow SLA guidelines.

Skills

SQL

Windows platform experience

Customer support

Technical troubleshooting

Ticket management

Salesforce

SQL queries

Product knowledge

Communication

On-call readiness

Job description

Relativity is seeking a Technical Support Specialist to provide product-focused technical support to a mix of technical and non-technical customers. The role involves diagnosing, troubleshooting, repairing, and debugging complex software and networked systems, with frequent phone and email interactions.

The position requires U.S. citizenship and Public Trust clearance, and reports to the Manager of Customer Support.