Technical Support Engineer - AI/Agent Workflows, Scale
Blacksmith
14 days+
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Benefits offered by this job
Job summary
A technology firm specializing in CI infrastructure in New York seeks a Technical Support Engineer to assist customers and help resolve complex technical issues. The ideal candidate has experience in a growth-stage environment, working with large-scale distributed systems and automation tools. This role requires a customer-first approach to ensure customer satisfaction and will play a crucial part in building best practices for technical support. Attractive benefits include medical insurance, competitive salary, and unlimited PTO.
Qualifications
- Experience in resolving complex technical issues for customers.
- Deep technical understanding of Blacksmith products and technologies.
- Ability to identify customer trends and improve product based on feedback.
Responsibilities
- Assist customers in diagnosing and resolving technical issues.
- Work with engineering to reproduce and fix technical problems.
- Develop tools and processes for issue diagnosis and service optimization.
- Build foundations for Technical Support Engineering best practices.
Skills
Experience as a Technical Support Engineer
Support for highly technical products
Experience with large scale distributed systems
Setting up AI/agent native workflows
Comfortable with MCP+CLI based tooling
Automation of manual tasks
Customer-first approach
Cross-functional collaboration
Job description
A technology firm specializing in CI infrastructure in New York seeks a Technical Support Engineer to assist customers and help resolve complex technical issues. The ideal candidate has experience in a growth-stage environment, working with large-scale distributed systems and automation tools. This role requires a customer-first approach to ensure customer satisfaction and will play a crucial part in building best practices for technical support. Attractive benefits include medical insurance, competitive salary, and unlimited PTO.
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