Remote Technical Support Engineer, AI-Driven Security

CrowdStrike Inc.; Austin (TX); Presencial; USD 70 000 - 115 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Equity awards

Wellness programs

Paid time off

Professional development opportunities

Volunteer opportunities

Resumo da oferta

CrowdStrike Inc. is seeking a Technical Support Engineer in Austin, TX. You will own customer issues, troubleshoot, and guide deployment of CrowdStrike services to ensure successful outcomes for customers.

You will collaborate with engineering, document bugs, and develop knowledge-base content while improving support processes. Strong Windows experience and excellent communication are essential.

Qualificações

• 3+ years in customer/technical support roles.
• Knowledgeable in Windows OS and basic networking.
• Ability to learn new technologies quickly.
• Excellent relationship management and communication skills.

Responsabilidades

• Own customer issues, perform initial troubleshooting and identify root cause.
• Escalate priority issues and meet response quality and timeliness goals.
• Serve as point of contact on escalations and ensure timely resolutions.
• Document bugs with engineering and contribute to knowledge base content.
• Create processes and troubleshooting docs to improve customer support.

Conhecimentos

Customer support

Windows troubleshooting

Technical troubleshooting

Communication skills

Independent work

AI in workflows

Analytical skills

Descrição da oferta de emprego

CrowdStrike Inc. is seeking a Technical Support Engineer in Austin, TX. You will own customer issues, troubleshoot, and guide deployment of CrowdStrike services to ensure successful outcomes for customers.

You will collaborate with engineering, document bugs, and develop knowledge-base content while improving support processes. Strong Windows experience and excellent communication are essential.