Technical Support & Customer Care Specialist (Remote)

Teleperformance USA; San Antonio (TX); Remote; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plan

Life insurance

Discount programs

Zusammenfassung

Teleperformance USA is seeking a Technology Technical Support Specialist to be a primary contact for clients, resolving inquiries with professional excellence in a fast-paced service environment. Responsible for inbound/outbound communications and first-level technical help for consumers, focusing on internet services and device troubleshooting.

Role emphasizes patient communication, adherence to TP policies, and delivering timely solutions with strong product knowledge.

Qualifikationen

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem-solving skills; ability to work independently and multitask.

Aufgaben

• Provide front line, first level, technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate a high level of product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Adhere to all work schedule assignments and TP policies.

Kenntnisse

Customer service

Technical troubleshooting

Communication skills

OS & networking basics

Problem solving

Ausbildung

HS Diploma or equivalent

Tools

Windows OS

Internet troubleshooting tools

Jobbeschreibung

Teleperformance USA is seeking a Technology Technical Support Specialist to be a primary contact for clients, resolving inquiries with professional excellence in a fast-paced service environment. Responsible for inbound/outbound communications and first-level technical help for consumers, focusing on internet services and device troubleshooting.

Role emphasizes patient communication, adherence to TP policies, and delivering timely solutions with strong product knowledge.