Remote Technical Support Specialist (Internet & Devices)

Teleperformance USA; Virginia Beach (VA); Remote; USD 36,000 - 48,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will use web-based tools to resolve issues and ensure a positive customer experience in a fast-paced environment.

The role emphasizes front-line technical assistance for consumers, strong product knowledge, and a commitment to first-call resolution while adhering to TP policies and schedules.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Familiar with PCs, operating systems, software, and terminology.
• Demonstrated problem solving and ability to multitask.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high-speed internet services and deliver exceptional experiences.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues with client services and device-specific problems.
• Triage and resolve customer needs related to internet services and devices.
• Deliver in-scope support for connectivity, OS, and browser configurations.
• Demonstrate advanced product knowledge and problem-solving abilities.
• Resolve issues on the first call when possible.
• Open and manage trouble tickets for user, data network, and OS issues.
• Maintain a patient, courteous, and friendly demeanor with customers.
• Adhere to schedule assignments and TP policies.

Skills

Customer service

Communication

Problem solving

Multitasking

Team collaboration

Time management

Technical troubleshooting

Emotional intelligence

Attention to detail

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will use web-based tools to resolve issues and ensure a positive customer experience in a fast-paced environment.

The role emphasizes front-line technical assistance for consumers, strong product knowledge, and a commitment to first-call resolution while adhering to TP policies and schedules.