Full-Time Contact Center Agent — Paid Training & Growth

MCI Careers; Wichita (KS); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Paid Training

Job summary

MCI Careers is seeking an Entry-Level Contact Center Agent to support inbound and outbound customer service and sales projects. The ideal candidate will handle customer inquiries, make calls, and provide excellent service in a fast-paced environment. This full-time position offers career advancement opportunities and comprehensive training to enhance skills. Candidates must possess strong communication skills and be customer-oriented. Join our team in Wichita, Kansas, and grow with us!

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem solving and effective call handling.
• Use training to accurately answer customer questions.
• Attend meetings and training to stay up-to-date on program changes.

Skills

Customer service orientation

Problem-solving

Communication skills

Ability to multi-task

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking an Entry-Level Contact Center Agent to support inbound and outbound customer service and sales projects. The ideal candidate will handle customer inquiries, make calls, and provide excellent service in a fast-paced environment. This full-time position offers career advancement opportunities and comprehensive training to enhance skills. Candidates must possess strong communication skills and be customer-oriented. Join our team in Wichita, Kansas, and grow with us!