Entry-Level Contact Center: Paid Training & Growth

MCI Careers; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI Careers in Wichita, Kansas is hiring an Entry-Level Contact Center Representative for full-time and part-time roles. This position involves managing customer interactions through inbound and outbound calls, providing exceptional service and support. We seek candidates who are motivated and dedicated to building relationships with customers. Comprehensive training is provided, and the role offers room for advancement into positions such as Supervisor and Trainer. Enjoy a positive work environment and competitive benefits.

Qualifications

• Must be 18 years of age or older.
• Excellent communication and organizational skills required.
• Ability to handle customer inquiries and complaints.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Document and process customer claims accurately.
• Resolves customer issues effectively.

Skills

Excellent organizational skills

Oral communication skills

Written communication skills

Customer service orientation

Problem-solving skills

Multi-tasking abilities

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers in Wichita, Kansas is hiring an Entry-Level Contact Center Representative for full-time and part-time roles. This position involves managing customer interactions through inbound and outbound calls, providing exceptional service and support. We seek candidates who are motivated and dedicated to building relationships with customers. Comprehensive training is provided, and the role offers room for advancement into positions such as Supervisor and Trainer. Enjoy a positive work environment and competitive benefits.