Technical Services Specialist II - Construction Tech Support

Laticrete International; Bethany (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

Laticrete International in Connecticut seeks a Technical Services Representative II to provide technical support through various channels including phone calls and emails. This role involves customer interactions, support training, and participation in special projects. The ideal candidate has a strong background in construction, proficiency in Salesforce, and excellent communication skills.

The position offers a comprehensive benefits package including medical, dental, and a 401(k) plan, along with opportunities for professional development.

Qualifications

• Minimum of 3 years experience in the construction industry.
• 2 years in Technical Services or a comparable field.
• Knowledge of LATICRETE product lines and applications is a plus.

Responsibilities

• Provide technical services to customers and resolve complaints.
• Support training programs and create/update technical materials.
• Participate in special projects and improvement initiatives.

Skills

Salesforce knowledge

Interpersonal communication

Construction methods understanding

Microsoft Office proficiency

Fluency in a second language

Education

High School Diploma (Degree preferred)

Tools

JD Edwards

Job description

Laticrete International in Connecticut seeks a Technical Services Representative II to provide technical support through various channels including phone calls and emails. This role involves customer interactions, support training, and participation in special projects. The ideal candidate has a strong background in construction, proficiency in Salesforce, and excellent communication skills.

The position offers a comprehensive benefits package including medical, dental, and a 401(k) plan, along with opportunities for professional development.