Technical Services Specialist II – Construction Support

LATICRETE International; Pittsburgh (Allegheny County); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Services Representative II to provide technical services to customers and improve overall service quality. This role involves resolving customer issues and providing product support through multiple communication channels.

Candidates should possess at least 3 years of experience in the construction industry and familiarity with Salesforce. Benefits include medical, dental, vision, and 401k. Join a trusted global brand dedicated to innovation and integrity!

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry.
• Knowledge of architecture and construction methods a plus.

Responsibilities

• Provide technical services to internal and external customers.
• Investigate and settle customer complaints quickly and professionally.
• Coordinate requests for technical support and training.

Skills

Customer Interactions

Salesforce

Communication Skills

Construction Knowledge

Team Cooperation

Education

High School Diploma; degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Technical Services Representative II to provide technical services to customers and improve overall service quality. This role involves resolving customer issues and providing product support through multiple communication channels.

Candidates should possess at least 3 years of experience in the construction industry and familiarity with Salesforce. Benefits include medical, dental, vision, and 401k. Join a trusted global brand dedicated to innovation and integrity!