Technical Services Specialist II – Construction Support

LATICRETE International; Overland Park (KS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Services Representative II to provide technical support and resolve customer issues. The role involves interacting with various stakeholders through calls, emails, and chat to assist with material selection and installation methods.

Applicants should have at least 3 years in construction and 2 years in technical services. Preferred qualifications include knowledge of Salesforce and construction methods. Benefits include comprehensive medical coverage, 401k, and tuition reimbursement.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Knowledge of architecture and construction methods a plus.

Responsibilities

• Provide technical services to architects and contractors through various channels.
• Investigate and settle customer complaints professionally.
• Coordinate requests for technical support and training.

Skills

Customer support

Salesforce

Communication skills

Technical knowledge

Team cooperation

Education

High School Diploma

Degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Technical Services Representative II to provide technical support and resolve customer issues. The role involves interacting with various stakeholders through calls, emails, and chat to assist with material selection and installation methods.

Applicants should have at least 3 years in construction and 2 years in technical services. Preferred qualifications include knowledge of Salesforce and construction methods. Benefits include comprehensive medical coverage, 401k, and tuition reimbursement.