Technical Services Specialist II – Construction Support

LATICRETE International; Hartford (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is searching for a Technical Services Representative II to provide essential technical support through various channels, ensuring customer satisfaction and resolving complaints.

The ideal candidate must have at least 3 years of experience in the construction industry, with strong communication skills and proficiency in tools like Salesforce. Enjoy a comprehensive benefits package while contributing to a family-owned company ranked among Connecticut’s top family-owned businesses.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and settle customer complaints within authorized limits.
• Follow up requests from field representatives and distributors.

Skills

Customer service experience

Technical expertise in construction

Proficiency in Salesforce

Communication skills

Interpersonal skills

Education

High School Diploma

Degree in relevant field

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is searching for a Technical Services Representative II to provide essential technical support through various channels, ensuring customer satisfaction and resolving complaints.

The ideal candidate must have at least 3 years of experience in the construction industry, with strong communication skills and proficiency in tools like Salesforce. Enjoy a comprehensive benefits package while contributing to a family-owned company ranked among Connecticut’s top family-owned businesses.