Technical Services Specialist II - Construction Support

LATICRETE International; Connecticut; On-site; USD 60,000 - 80,000; Full time

Job summary

LATICRETE International is seeking a Technical Services Representative II in Connecticut to provide expert technical support via phone and email. The role includes resolving customer complaints, coordinating technical requests, and supporting training programs.

Successful candidates should have a minimum of 3 years' experience in the construction industry, strong communication skills, and proficiency in Salesforce. The role may require up to 20% travel to various job sites.

Qualifications

• 3+ years of experience in the construction industry required.
• Experience in Technical Services is necessary.
• Knowledge of architecture and construction methods is a plus.

Responsibilities

• Provide technical services to customers via calls and emails.
• Investigate and settle customer complaints promptly.
• Support and train internal staff in Technical Services.

Skills

Customer service expertise

Knowledge of construction methods

Salesforce experience

Communication skills

Team cooperation

Education

High School Diploma

Preferred Degree

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International is seeking a Technical Services Representative II in Connecticut to provide expert technical support via phone and email. The role includes resolving customer complaints, coordinating technical requests, and supporting training programs.

Successful candidates should have a minimum of 3 years' experience in the construction industry, strong communication skills, and proficiency in Salesforce. The role may require up to 20% travel to various job sites.