Technical Services Specialist II – Construction Support

LATICRETE International; Olde West Chester (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is looking for a Technical Services Representative II to provide essential technical support to customers and internal teams. This role involves a significant amount of communication via phone, chat, and email, ensuring effective resolution of technical inquiries.

Ideal candidates will have at least 3 years of experience in the construction sector and strong knowledge of technical services functions. The position offers a competitive salary and substantial benefits, including medical, dental, and 401k.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of Technical Services or comparable experience.
• Interpersonal and communication skills are essential.

Responsibilities

• Provide technical services to various stakeholders through phone calls and emails.
• Investigate and resolve customer complaints.
• Support internal training programs and maintain technical documentation.

Skills

Customer Interaction

Problem Resolution

Salesforce

Technical Knowledge

Education

High School Diploma

Degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is looking for a Technical Services Representative II to provide essential technical support to customers and internal teams. This role involves a significant amount of communication via phone, chat, and email, ensuring effective resolution of technical inquiries.

Ideal candidates will have at least 3 years of experience in the construction sector and strong knowledge of technical services functions. The position offers a competitive salary and substantial benefits, including medical, dental, and 401k.