Technical Services Specialist II – Construction Support

LATICRETE International; Fort Wright (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Services Representative II to provide technical support to customers through calls, chats, and emails. This role involves resolving complaints, coordinating technical support, and collaborating with sales representatives.

Applicants should have significant experience in the construction industry and ideally in Technical Services. Strong knowledge of construction methods and proficiency in Salesforce are essential. The position requires travel up to 20% of the time and offers comprehensive benefits including medical and 401k.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and settle customer complaints using Salesforce.
• Coordinate technical support requests with sales representatives.

Skills

Customer service skills

Technical Services expertise

Salesforce proficiency

Knowledge of construction methods

Interpersonal communication

Education

High School Diploma; degree preferred

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International is seeking a Technical Services Representative II to provide technical support to customers through calls, chats, and emails. This role involves resolving complaints, coordinating technical support, and collaborating with sales representatives.

Applicants should have significant experience in the construction industry and ideally in Technical Services. Strong knowledge of construction methods and proficiency in Salesforce are essential. The position requires travel up to 20% of the time and offers comprehensive benefits including medical and 401k.