Technical Services Specialist II – Construction Support

LATICRETE International; Waxhaw (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Services Representative II to provide technical support to customers through various channels. The role involves handling customer interactions, resolving complaints, and supporting training programs within a collaborative environment.

The successful candidate will have at least 3 years of experience in the construction industry, with strong communication skills and knowledge of technical services. Benefits include medical, dental, vision, 401k, and tuition reimbursement.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and resolve customer complaints.
• Coordinate incoming requests for technical support and training.

Skills

Interpersonal communication

Salesforce

Knowledge of construction methods

Microsoft Office

Fluency in a second language

Education

High School Diploma

Degree preferred

Tools

Salesforce

JD Edwards

Job description

LATICRETE International is seeking a Technical Services Representative II to provide technical support to customers through various channels. The role involves handling customer interactions, resolving complaints, and supporting training programs within a collaborative environment.

The successful candidate will have at least 3 years of experience in the construction industry, with strong communication skills and knowledge of technical services. Benefits include medical, dental, vision, 401k, and tuition reimbursement.