Technical Services Specialist II - Construction Support

LATICRETE International; Moscow (Lackawanna County); On-site; USD 55,000 - 75,000; Full time

Job summary

LATICRETE International is seeking a Technical Services Representative II to support internal and external customer inquiries related to tile and stone installation systems. The ideal candidate will have a minimum of 3 years in the construction industry and 2 years in Technical Services, excelling in communication and problem-solving.

The role involves customer interactions, complaint resolutions through Salesforce, and product knowledge enhancement, making it crucial for someone passionate about construction and customer service.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or comparable industry experience.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide technical services to customers through calls and emails.
• Investigate and settle customer complaints using Salesforce.
• Coordinate technical support requests with sales representatives.

Skills

Experience in the construction industry

Technical Services experience

Salesforce proficiency

Knowledge of architecture

Interpersonal communication skills

Microsoft Office skills

Fluency in a second language

Education

High School Diploma

Tools

Salesforce

JD Edwards

Job description

LATICRETE International is seeking a Technical Services Representative II to support internal and external customer inquiries related to tile and stone installation systems. The ideal candidate will have a minimum of 3 years in the construction industry and 2 years in Technical Services, excelling in communication and problem-solving.

The role involves customer interactions, complaint resolutions through Salesforce, and product knowledge enhancement, making it crucial for someone passionate about construction and customer service.