Technical Services Specialist II - Construction Support

LATICRETE International; Colonial Hills (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

LATICRETE International seeks a Technical Services Representative II to provide technical support to customers and resolve complaints effectively. The role requires a minimum of 3 years in the construction industry and excellent communication skills.

The candidate will interact with architects, contractors, and distributors through various communication channels, ensuring all technical inquiries are resolved. Knowledge of Salesforce and technical industry knowledge will be advantageous.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or comparable.
• Strong knowledge of construction methods and architecture.

Responsibilities

• Provide technical services to customers via calls and emails.
• Investigate and settle customer complaints through Salesforce.
• Coordinate requests for technical support and training.

Skills

Customer service

Technical support

Interpersonal skills

Salesforce knowledge

Education

High School Diploma

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International seeks a Technical Services Representative II to provide technical support to customers and resolve complaints effectively. The role requires a minimum of 3 years in the construction industry and excellent communication skills.

The candidate will interact with architects, contractors, and distributors through various communication channels, ensuring all technical inquiries are resolved. Knowledge of Salesforce and technical industry knowledge will be advantageous.