Technical Services Specialist II - Construction Support

LATICRETE International; Derwood (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

LATICRETE International is seeking a Technical Services Representative II to provide technical support to customers and resolve complaints efficiently. The ideal candidate has 3+ years in the construction industry and experience with Salesforce.

This role involves significant customer interaction and internal support, alongside potential travel requirements. Strong communication skills and a collaborative attitude are essential for success in our team-oriented environment.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or comparable industry experience.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide technical services to internal and external customers.
• Resolve complaints and issues in a timely manner.
• Support Technical Services training programs.

Skills

Customer Service

Technical Communication

Salesforce

Construction Knowledge

Microsoft Office

Education

High School Diploma

Tools

Salesforce

JD Edwards

Job description

LATICRETE International is seeking a Technical Services Representative II to provide technical support to customers and resolve complaints efficiently. The ideal candidate has 3+ years in the construction industry and experience with Salesforce.

This role involves significant customer interaction and internal support, alongside potential travel requirements. Strong communication skills and a collaborative attitude are essential for success in our team-oriented environment.