Technical Services Specialist II - Construction Support

LATICRETE International; Oregon (WI); Hybrid; USD 50,000 - 70,000; Full time

Job summary

LATICRETE International is seeking a Technical Services Representative II to provide technical support to customers through various communication channels. The role involves resolving customer complaints, supporting Technical Services training programs, and coordinating job site visits.

The ideal candidate will have a minimum of 3 years in the construction industry and 2 years in a technical service role, along with strong communication skills, technical knowledge, and familiarity with Salesforce.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or comparable industry experience.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide technical services to customers through phone calls and emails.
• Resolve complaints and issues in a timely manner.
• Coordinate incoming requests for technical support.

Skills

Customer Service

Technical Problem Solving

Salesforce

Construction Knowledge

Communication Skills

Education

High School Diploma (Degree preferred)

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International is seeking a Technical Services Representative II to provide technical support to customers through various communication channels. The role involves resolving customer complaints, supporting Technical Services training programs, and coordinating job site visits.

The ideal candidate will have a minimum of 3 years in the construction industry and 2 years in a technical service role, along with strong communication skills, technical knowledge, and familiarity with Salesforce.