Technical Services Specialist II - Construction Support

LATICRETE International; Hazel Green (AL); On-site; USD 50,000 - 60,000; Full time

Job summary

LATICRETE International is seeking a Technical Services Representative II to provide technical support to customers through various channels. This role focuses on resolving complaints and technical inquiries related to building materials and installation methods.

Ideal candidates will have at least 3 years of experience in the construction industry and 2 years in a technical services setting. Proficiency in Salesforce and excellent communication skills are essential.

Qualifications

• Minimum of 3 years experience in the construction industry.
• 2 years in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to architects and contractors.
• Investigate and settle customer complaints through SalesForce.
• Support Technical Services training programs.

Skills

Customer Interactions

Technical Problem Solving

Salesforce Experience

Knowledge of Construction Methods

Communication Skills

Education

High School Diploma (Degree preferred)

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Technical Services Representative II to provide technical support to customers through various channels. This role focuses on resolving complaints and technical inquiries related to building materials and installation methods.

Ideal candidates will have at least 3 years of experience in the construction industry and 2 years in a technical services setting. Proficiency in Salesforce and excellent communication skills are essential.