Technical Services Specialist II - Construction Support

LATICRETE International; Maryland; On-site; USD 55,000 - 75,000; Full time

Job summary

LATICRETE International is seeking a Technical Services Representative II to provide technical services to customers. This role involves resolving complaints, coordinating support requests, and updating technical data sheets.

The ideal candidate will have at least 3 years of experience in the construction industry and 2 years in Technical Services, as well as strong communication skills. A solid understanding of Salesforce is essential.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or comparable industry experience.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide technical services to customers through various communication channels.
• Investigate and settle customer complaints through SalesForce.
• Coordinate technical support requests and training.

Skills

Customer interaction

Technical services

Salesforce

Communication skills

Microsoft Office

Education

High School Diploma

Tools

Salesforce

JD Edwards

Job description

LATICRETE International is seeking a Technical Services Representative II to provide technical services to customers. This role involves resolving complaints, coordinating support requests, and updating technical data sheets.

The ideal candidate will have at least 3 years of experience in the construction industry and 2 years in Technical Services, as well as strong communication skills. A solid understanding of Salesforce is essential.