Technical Services Specialist II – Construction Support

LATICRETE International; Gibsonton (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Gibsonton, Florida, is looking for a Technical Services Representative II. The role involves providing technical support to architects, contractors, and customers via phone, chat, and email. You will resolve complaints, train internal staff, and assist with documentation and data management.

Qualified candidates should have at least 3 years of experience in the construction industry and 2 years in technical services. The position offers a dynamic work environment with opportunities to enhance product knowledge and customer service skills.

Qualifications

• Minimum 3 years construction industry experience.
• Minimum 2 years in Technical Services or similar.
• Knowledge of LATICRETE products and construction methods preferred.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and resolve complaints diplomatically.
• Assist with technical training and create data sheets.

Skills

Customer service expertise

Technical knowledge in construction

Salesforce experience

Interpersonal communication

Team cooperation

Education

High School Diploma; degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Gibsonton, Florida, is looking for a Technical Services Representative II. The role involves providing technical support to architects, contractors, and customers via phone, chat, and email. You will resolve complaints, train internal staff, and assist with documentation and data management.

Qualified candidates should have at least 3 years of experience in the construction industry and 2 years in technical services. The position offers a dynamic work environment with opportunities to enhance product knowledge and customer service skills.