Technical Services Specialist II – Construction Support

LATICRETE International; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Tampa, Florida is seeking a Technical Services Representative II to provide technical assistance to customers through calls, chats, and emails. The role emphasizes resolving customer complaints efficiently, supporting training programs, and maintaining positive communication with all stakeholders.

The ideal candidate should have a background in construction, experience with Salesforce, and strong communication skills. Join us to help improve the lives of those who build it!

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and resolve customer complaints professionally.
• Support Technical Services training programs as directed.

Skills

Customer service skills

Communication skills

Salesforce proficiency

Education

High School Diploma; degree preferred

Tools

Microsoft Office

Salesforce

JD Edwards

Job description

LATICRETE International in Tampa, Florida is seeking a Technical Services Representative II to provide technical assistance to customers through calls, chats, and emails. The role emphasizes resolving customer complaints efficiently, supporting training programs, and maintaining positive communication with all stakeholders.

The ideal candidate should have a background in construction, experience with Salesforce, and strong communication skills. Join us to help improve the lives of those who build it!