Technical Services Specialist II - Construction Support

LATICRETE International; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

LATICRETE International is seeking a Technical Services Representative II in Miami, FL, providing technical services and supporting customers through various channels. You will work closely with sales and field representatives, manage customer complaints, and assist with training programs.

The ideal candidate has at least 3 years of construction industry experience, strong communication skills, and familiarity with Salesforce. This role may involve some travel.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or comparable.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Provide technical services to customers via phone and email.
• Investigate and resolve customer complaints.
• Support Technical Services training programs.

Skills

Customer service

Technical support

SalesForce

Communication skills

Microsoft Office

Education

High School Diploma

Degree (preferred)

Tools

SalesForce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International is seeking a Technical Services Representative II in Miami, FL, providing technical services and supporting customers through various channels. You will work closely with sales and field representatives, manage customer complaints, and assist with training programs.

The ideal candidate has at least 3 years of construction industry experience, strong communication skills, and familiarity with Salesforce. This role may involve some travel.